General
Q. How do I register?
A. Click on the ‘Registration’ tab on the homepage, fill in fast and easy registration form and click the ‘create’ button. Don’t forget to enter the promotional code ‘BGB10’ on this form to claim your £10 FREE.
Q. How do I login?
A. Once you have completed the registration form to get your username and password to your email you can go back to the BritainsGotBingo.com homepage and login at the top right of the homepage. This will take you straight to the games lobby.
Q. Do I have to download the bingo software?
A. You can choose to download or play the flash version. It’s up to you.
Q. Can I get some free money to play with?
A. Yes! We offer all new players £10 Free no deposit bonus on sign up! You must complete the registration form and enter the promotional code ‘BGB10’ on this form to claim the £10 FREE. You can also email support@britainsgotbingo.com if you missed this step to request your £10 free. There is also £5 Free with the facebook campaign.
Q. Do I have to deposit to play?
A. No, Britians Got Bingo offers 2 FREE Halls, the Free 75 Ball Hall and the Free 90 Ball Hall. FREE Bingo every hour. You can then hit the other 6 halls to deposit and hit the jackpots!
Depositing and Withdrawing Money
Q. How do I make a deposit?
A. Log into your Britians Got Bingo player account, you will access the ‘Members Area’ Click on ‘Deposit’ on the left of the page. Choose your deposit method and follow the easy steps. Contact support@britainsgotbingo.com or contact our Live Support Staff
Q. Which deposit methods can I choose from?
A. Paysafecard, Ukash, Solo, Maestro, ClickandBuy, Neteller, MoneyBookers, Instadebit, Visa , MasterCard
Q. How do I withdraw money?
A. Go to the Games Lobby and look for the ‘cash out’ button on the left of the page.
Minimum withdrawal is 30 GBP
If you deposit by Neteller, you must cashout by Neteller.
Please allow up to 48 hrs for cash outs to be processed.
Please see our Bonus & Withdrawal policies here
Q. Can I withdraw my winnings before I make a deposit?
A. An account must have been funded with real cash within 30 days prior to a withdrawal request being received and the associated funds used to purchase bingo cards or wager in side games.
Q. How long does it take to get my money?
A. Between 2 to 10 business days, depending on the cash out method chosen and player location, checks can take up to 21 days.
Q Is it safe to use my credit card?
A. In a word, yes! We use a third party secure server with modern encryption technology for all financial transactions. Your credit card information always remains confidential. (Much, much safer than the old days when we all gave a carbon copy of our card to the cashier) We process thousands of transactions daily, with zero problems to date.
Q. When will the credits show in my account?
A. In most cases, funds will be credited to your Britains Got Bingo account within 5 to 10 minutes. If it takes longer than 30 minutes, please email support@britainsgotbingo.com. Type DEPOSIT in the subject line, and let our support staff know your name, account details, time of deposit, time zone, and the amount of your deposit. We will follow up within eight hours, and see if we can assist. Never hit the submit button twice, or you could be double charged by your bank!
Bonuses and Playing
Q. What bonuses does Britains Got Bingo give?
£10 Free no deposit bonus
350% First Deposit bonus
75% Reload Bonus on all deposits thereafter
£10 deposit bonus if you use NETeller as your deposit method. (for every deposit of £20 or more we will give you £10 free on top of that)
Q. What are BB’s?
A. Bingo Bonus Bucks (BBs) are bonus credits given either on deposits or through special games. They are playable but not redeemable. But you can redeem winnings that you gain from using your BB’s.
Q. Is there a limit on the amount of cards I can play?
A. The minimum number of cards you can play with is 3, but if you have questions just ask the chat masters on the game, they will be happy to help you throughout the game.
Q. How long does it take for added credits to become active in my bingo account?
A. It should only take 5 to 10 minutes
Q. How to I join a game?
A. Go to the games lobby, choose your preferred Bingo Hall. You will see the ‘Schedules’ tab on the left, you can check what is playing every hour of every day.
Q. How is the prize money & jackpots determined?
A. Each game’s cash prize is based on the number of cards in play during the previous game. A percentage of that cash total goes toward the prize for the following game. The more bingo fans playing, the bigger the prize money.
Support
Q. Do you have live chat support?
A. Yes!
Q. Who can I email for help?
A. Contact support@britainsgotbingo.com
Q. I forgot or want to change my password?
A. Click the “forgot password” text on the top right of the homepage.
